Refund and Returns Policy

Return policy

You may return or exchange your unused order within 30 calendar days of receipt. The paid extension to 90 days is available only for wall murals. If you purchased the optional 90-day return extension for this order, your return window is 90 calendar days from receipt instead of 30. The extension is a paid option and is not included automatically. These terms apply to all products in our catalogue. Please contact us by email to arrange a return.

The right to return goods of unsatisfactory quality

If your product arrives with defects such as print errors (stripes, spots not present in the ordered image), incorrect picture or material, visible damage from transportation, or missing parts, we will process a replacement at no additional cost.

In the event of delivery damage, please have the courier open the package in your presence, document the damage, and take photographs. Send this documentation to us for further review of your complaint.

To initiate a return, contact our manager via chat, hotline, or by emailing info@muralas.co.uk.

Cases where we do not accept returns

We cannot accept exchanges or returns in the following instances:

• If the product is damaged without fault of the carrier.
• If the product has been used, including applied wallpapers and used adhesive.
• If wallpaper defects are reported more than 30 calendar days after receipt or after installation.

Return or exchange procedure

We accept returns or exchanges of products in new and unused condition, in the original packaging. Once we receive the item, our staff will conduct a quality control check within 2-5 working days. After inspection, we will process a refund or exchange within 14 working days. Please note that shipping costs are not reimbursed when issuing a refund. Consult with the manager regarding the return of products.

Attention

Technical defects do not include variations in color due to differences in equipment, such as computer monitors, phones, or tablets.

Claims after the wallpaper has been applied are not accepted.

Please inspect wallpaper before installation. Report wallpaper defects within 30 calendar days of receipt and before applying the wallpaper to the wall. Complaints after the wallpaper has been applied are not accepted. Include your order number and photographs when contacting us.